Privacy Policy
We respect your privacy and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
WHY WE VALUE YOUR PRIVACY
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information that companies, governments, and other organizations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
HOW WE COLLECT INFORMATION
We ask for contact information including your name, email address, shipping address, and phone number on our website so that we can reply to your enquiry, ship your purchases, or send back your repaired item.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We use analytics to gauge the amount of traffic this website gets, but we do NOT use native social media ‘like’ or ‘sharing’ buttons that build profiles of your internet activity.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you buy something from us or request a repair.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
WHAT INFORMATION WE HOLD
- When you contact us by email or through our booking platform, we collect your name, email address, phone number, and shipping address where necessary.
- If you sign up for a newsletter, we only collect your email address.
- When you buy something from us, we collect your name, email address, phone number, and shipping address.
- If you do business with us, we keep records of the invoices we send you and the payments you make.
- All purchases are processed by Etsy or eBay, our e-commerce platforms, and payments for repairs are made through Stripe (Stripe’s Privacy Policy), our repair booking platform. We never have access to your credit card information.
WHERE WE STORE YOUR INFORMATION
When you contact us by email or through our website, we store your information in Shopify, our e-commerce and Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in MailChimp, which is the marketing platform we prefer. When you buy something, your information is stored in an account on one of the aforementioned platforms, and we are not responsible for how they use your information. But rest assured, we chose those systems partly for their commitment to your information’s security.
WHAT WE USE YOUR INFORMATION FOR
We occasionally use your contact information to send you details of our products and services, but only when you have given us permission to do so. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
WHO’S RESPONSIBLE FOR YOUR INFORMATION AT OUR COMPANY
Kevin Shoesmith, Factory Camera’s proprietor, is responsible for the security of your information. You can contact him by email at kevin@factorycameras.com if you have any concerns about the information we store.
WHO HAS ACCESS TO INFORMATION ABOUT YOU
If we store information in our own systems, which is virtually never, only the company’s owner, Kevin Shoesmith, has access.
THE STEPS WE TAKE TO KEEP YOUR INFORMATION PRIVATE
Where we store your information in third-party services, we do not allow anyone to access that information outside the company’s sole proprietor.
The computers we use are all encrypted using a 256-bit encryption algorithm and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
HOW TO COMPLAIN
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Kevin Shoesmith by email at kevin@factorycameras.com.
CHANGES TO THE POLICY
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.